At Bridal Room Online, we want you to be completely satisfied with your purchase. If for any reason you're not delighted with your order, we offer a flexible return and exchange policy.

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Returns:

- Items can be returned within 14 days of delivery
- Items must be in original condition with tags attached
- Refunds will be issued in the original payment method

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Exchanges:

- Items can be exchanged within 14 days of delivery
- Items must be in original condition with tags attached
- Exchanges are subject to availability of desired item

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Exceptions:

- Sale items, custom orders, and special occasion wear are final sale
- Items damaged or altered by the customer are not eligible for return or exchange

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Delivery Information:

- Estimated Delivery Time: 3-7 business days within South Africa (Depending on item, up to 4 Weeks)
- Shipping Cost: Depending on area being delivered to
- Delivery Areas: We deliver to all major cities and towns in South Africa
- Tracking: You will receive tracking information via email once your order has shipped
- Delivery Options: We offer door-to-door delivery, or you can collect your order from our store
- Delivery Hours: Monday to Friday, 9am to 5pm